Orders received Monday to Friday before 3pm will usually be dispatched the same day. Orders received after 3pm will be dispatched the next working day. All orders received Saturday and Sunday will be dispatched the following Monday. Orders received on Bank Holidays will usually be dispatched the next working day. Please note that during extremely busy periods, it may take an extra day or so to dispatch your order.
UK delivery should take between 2 to 3 working days (including Saturdays) for 2nd Class Standard, and one working day (including Saturdays) for 1st Class Standard. Please note that 1st Class Standard is not a guaranteed next day service. Please allow up to 10 working days for delivery. This is a time limit imposed by Royal Mail, not ourselves. The UK delivery rates shown below cover all UK postcodes including Northern Ireland and the Channel Islands. UK orders are shipped using Royal Mail.
Orders over 2kg will be sent as 2 parcels via Royal Mail, as this works out cheaper than sending it in one Medium sized parcel.
The Royal Mail 1st Class Standard and 2nd Class Standard delivery service does not provide live tracking updates as your parcel moves through their delivery system. The reference number supplied by us on your Dispatch email is the reference number we are given by the Post Office once your parcel has been scanned into their system, which will be scanned again once your item has been delivered.
International Orders – Import Duties and Taxes
You may have to pay import duties and taxes, which are levied once a package reaches your country (as of 1st January 2021, this also applies to EU countries). Any local duties, taxes or customs charges assessed by your government are your responsibility. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. Charges for customs clearance and import duties must be borne by you; we have absolutely no control over these charges and cannot accurately predict what they may be. We recommend you contact your local customs office for further information prior to placing your order. Please also note, international shipments may be subject to cross-border inspections by customs authorities.
International Orders – Delivery Schedule
International orders are usually delivered within 10-14 working days, though can sometimes take longer. Regrettably, we have no control over how long the international postal system will take to deliver your order. Please note that there has recently been an increase in customs and security checks for orders arriving by air to the USA and Canada, which means that North American orders are sometimes taking a number of weeks to be delivered.
Royal Mail International (untracked)
Most international orders are sent via Royal Mail. The maximum permitted weight per package is 2kg (including packaging), so if your order weighs more than 2kg, you will be charged for two packages. If your order weighs more than 4kg, you will be charged for three packages, and so on. Packaging adds around 10% to the weight of the goods, so please allow for this when calculating the weight of your package. We do not make a profit from our postage charges – they simply reflect what Royal Mail charge us. Orders are usually delivered within 7-14 working days, though can sometimes take longer. Due to the current situation, we are having to ask customers to wait for 6 weeks before we class a parcel as missing, as we have found that parcels are arriving during this timeframe. Regrettably, we have no control over how long the international postal system will take to deliver your order. Please note that Royal Mail International packages do not have tracking numbers.
Alternative delivery options are available, however there will be an additional charge for this service. Please contact us if you require your order more quickly than our usual delivery options shown in the tables below.
|WEIGHT||1st Class Standard||1st Class Signed For||2nd Class Standard||2nd Class Signed For|
|Up to 1kg||£3.85||£4.85||£3.20||£4.20|
|1kg to 2kg||£5.57||£6.57||£3.20||£4.20|
|2kg to 3.5kg (2 Parcels)||£11.14||£13.14||£6.40||£8.40|
|Pattern Orders Only (Max 250g)||£1.85||-||£1.55||-|
EUROPE & REST OF THE WORLD
Tracked & Signed
|Rest of World Standard|
|Rest Of World|
Tracked & Signed
|Up to 1kg||£10.20||£14.10||£23.00||£26.50|
|1kg to 2kg||£13.00||£15.25||£30.45||£33.20|
|Pattern Orders Only (Max 250g)||£4.25||-||£6.80||-|